Experience

Mar 2024 — Present

Capital One · Plano, TX

Spearheaded AI product vision and roadmap for a car buyer chat agent, delivering a 70% boost in lead conversion and scaling to 300 dealer customers.
Drove AI product strategy for an agentic document processing platform using VLMs, delivering $10M+ in annual efficiency gains through rigorous A/B and shadow testing.
Defined and operationalized a GenAI prioritization framework to evaluate, prioritize, and incubate 40+ financial services use cases; advanced 4 to pilot with measurable business impact.
Established a comprehensive AI evaluation framework measuring accuracy, cost, speed, and robustness to drive continuous product improvement.

Aug 2021 — Jul 2023

Meta · New York, NY

Accelerated launch velocity of 100+ internal payment products by building a foundational platform that reduced time-to-market by 30%.
Drove 40% platform adoption within 3 months by identifying and resolving key bottlenecks through data-driven KPIs.
Navigated Brexit-driven compliance requirements by migrating Meta's Charitable Donations product from Ireland to the UK, maintaining <5% churn.

Apr 2014 — Jul 2021

Ernst & Young · New York, NY

Delivered strategic advisory engagements for top-tier financial services clients across consumer banking, wealth management, and capital markets.
Led product and process transformation initiatives spanning risk management frameworks and institutional decision-making structures.